Congratulations to the team!

D. G. Controls Ltd has been an “Investor in People” since 2000, and has always recognised the importance of having well-trained staff in its teams. Internal and external training-providers are used, and all staff are encouraged to develop themselves within their current roles and their potential capabilities. Even though we are a fairly small company in terms of numbers, through well-managed delegation and fostering trust and accountability, we have a culture of developing individuals in their skills and experiences, even where out-right promotion is not always a possibility.

To that end we recognise the following individuals who have “stepped-up” to develop themselves in their roles, and in the process helped the business to run that bit more effectively and efficiently.

Well done Donna Sidwells for completing her Supervisory Training just before the Christmas break. Donna was promoted from the Manufacturing Team to Factory Supervisor about 18 months ago, but it was quite difficult to get some good formal basic training and guidance to help her in this transition “from friend to supervisor”. The course run by Lawrence Training was a great start. As Donna said when she returned, “The biggest thing I learnt was how to see myself more as others see me. It has really helped me to focus on how I am perceived in my job, as well as how I perceive myself. It was really helpful.”

Congratulations also to Elliot Rose from the Manufacturing Team for his recent certification as a Fork Lift Truck Driver. Attending a week-long off-site Fork Lift course, Elliot gains his Fork Lift Driving Licence and registration onto the RTITB Nors System. Elliot was well-prepared on his return to re-organise the storage areas in the D. G. Controls factory, and has taken over all the routine maintenance and checks on the Linde Lansing machine. “I really enjoyed it,” said Elliot of the course, run by RTS Training Ltd. “Big boys toys” I think would be our response!

A large part of D. G. Controls’ sales interaction takes place over the telephone, and to help “up-our-game,” the UK sales team went for an intensive day’s training with Derbyshire & Nottinghamshire Chamber (DNCC) on telephone skills, both regarding incoming calls and outgoing calls. Called “Maximising the Enquiry”, the presenter worked with the team to adapt questioning techniques, capture information, and generally make sure they get the most they can do out of that time on the phone with our customers and potential customers. Whilst already well-versed in telesales techniques, and “not teaching grandmothers to suck eggs,” Lisa Baum, Stacey Porter and Jo Lovatt all came back with a fresh insight on how this non-visual sales technique works, and how they can move onto the next level with this crucial part of our business.